1 · Introduction
This website (or other service) is operated by Cowboy Revival, LLC. (“we”, “us” or “our”). These Terms of Service (“TOS”) govern each user’s access to and use of this site or services provided by us (the “Services”), whether accessed through the internet or any other medium now known or hereafter invented on any device now known or hereafter invented. The Services may include any one or more of the following: viewing and/or using a website, whether publicly accessible or with restricted access (each, a “Site” and collectively, the “Sites”); fan clubs and other subscription sites; contests; email subscription lists; search services; online stores (and other shopping services) for the browsing and purchasing of merchandise, tickets to concerts and other events, and other items; email, chat, instant messaging, message boards, comments, forums, blogs, social networking, and other forms of online and/or electronic communication; the uploading and downloading of music, photos, text, video, and other audio and visual content; the viewing of and listening to audio and visual content; personalized content and other creative and/or interactive tools and activities; and any other features, functionality, materials or activities which may be available from time to time on a Site or other Service. Internet access is not included in the Services and separate third-party fees may apply.
Legal Agreement Between You and Us; Visitors and Registered Users
These Terms of Service (TOS) constitute a legal agreement between the user of the Services (“you”) and us. You must accept and agree to, without modification, all of the terms, conditions, restrictions and notices contained in this TOS in order to access and/or use the Services. By using the Services, you agree to be legally bound by this TOS, whether you are a “Visitor” (which means that you only browse a Site) or a “Registered User” (which means that you have registered as a user of the Services). As used herein, the terms “users” and “you” refer to both Visitors and Registered Users of the Services. You are authorized to use the Services (regardless of whether your access or use is intended) only if you agree to abide by all applicable laws and this TOS. Please read this TOS carefully and in its entirety. If you do not agree with all of these terms, you should leave this Site and discontinue use of the Services immediately. If you do not accept this TOS in its entirety, you do not have permission to access or use the Services.
Modification of these Terms of Service
We may update or change this TOS from time to time to reflect changes in the Services, changes in the laws affecting the Services, changes in our policies, or for other reasons. When we do, we will endeavor to provide notice to users in one or more of the following ways: (1) we will update the “last updated” date at the bottom of this TOS; (2) we may post notice of the update on the Site or other Services; and/or (3) we may email notice of the update to the Registered Users. You understand that we reserve the right to make these changes and that you are responsible for regularly reviewing this TOS as posted on the Site or other Services. Continued access to or use of the Services after any such change shall constitute your consent to such change. Unless explicitly stated otherwise, any new features that change or improve the Services shall be subject to this TOS, as modified from time to time.
Registering on the Site
You may be required to register to use the Services. To register, you may be required to provide information about yourself, and you are required to update this information as necessary in order to keep it current.
Our customer service office is open from 9 am to 5 pm Central Time, Monday through Friday, excluding holidays. Should you have any questions, please contact Customer Service. We endeavor to answer all inquiries within two (2) business days, but please allow longer.
2 · Purchasing Terms: Merchandise
Pricing and Payments
All prices are in US Dollars. Advance payment in full is required. We provide several payment options, including Shopify Ecosystem and credit card (Visa or MasterCard, although American Express may also be accepted if so specified on the applicable Site). Prices are subject to change from time to time in our sole discretion. Any currency exchange rates and fees are your responsibility and at your own risk.
All orders are processed as soon as they are received. Orders cannot be cancelled, changed, or combined once they have been processed. Please ensure that the shipping address you provide during the checkout procedure is accurate and complete before placing your order. Your shipping address cannot be changed once your order has been processed.
Orders that contain only in-stock items are typically shipped within one (1) to three (3) business days. Orders that contain one (1) or more pre-order items are typically shipped one (1) to three (3) business days after the pre-order item(s) arrive(s) at our shipping warehouse or on the scheduled release date. Shipping may be slightly delayed on US holidays.
Orders shall be deemed delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address you submitted during the checkout procedure. We are not responsible for non-receipt of orders that have been deemed delivered. We also are not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the signup procedure.
Domestic Shipping (US). Our domestic carriers are USPS and FedEx. If FedEx is being used, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package” (see the Undeliverable Packages section below). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. Shipping charges are determined by the number, weight and type of items ordered, and by the shipping carrier and service selected. We do not ship COD.
International Shipping (Outside The US). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. We do not ship COD. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to us, you will be required to pay a $5.00 return fee, and you will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling or (if applicable) gift wrap.
Refunds, Returns and Exchanges
There are no refunds, returns, or exchanges on Fan Club membership purchases. All sales are final except only in the case of a manufacturer’s defect, backorder (see section below), unshipped pre-order (see section below), or undeliverable package (see section below).
If you have received damaged, defective, or incorrectly shipped merchandise, please contact Customer Service and return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace or refund the merchandise without additional charge upon return.
For store orders (excluding any Fan Club merchandise), if you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including a $5.00 restocking fee.
We will not accept any items for return or exchange after 30 days from receipt. (Note that for orders shipped via a non-trackable method we won’t be able to determine receipt date.) We are not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.
Please include the following in your email to Customer Service and in your return:
- Your order confirmation number,
- Your first and last name,
- Your mailing address,
- Your phone number,
- What you are returning and why, and
- How you would like us to handle your return or exchange.
We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.
Mail returned items to:
109 West Park Drive
Brentwood, TN 37027
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Items That Cannot Be Returned or Exchanged:
Unfortunately, the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer’s defect, backorder (see section below), unshipped pre-order (see section below), or undeliverable package (see section below).
- Fan Club membership merchandise,
- Underwear or bathing suits,
- Music or Book Pre-Orders,
- Any autographed, collectible items,
- Any apparel item deemed by us to show obvious signs of use,
- Any physical media (CDs, DVDs, vinyl records) that has been opened (removed from its plastic wrap),
- Any downloadable media, and
- Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error on our part.
We will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to us (see the Undeliverable Packages section below for details). We will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
If all the items included in your order are out of stock, you will be notified via email that your order has been cancelled due to lack of inventory and you will be issued a full refund of your order total (including shipping and handling, gift wrap and tax).
If some but not all of the items included in your order are out of stock, you will be notified via email that your order has been placed on hold due to lack of inventory and you will be asked to advise us to:
- Hold your entire order until the item or items that are out of stock are re-stocked; OR
- Ship the items that are in stock and substitute one item that is in stock for each item that is out of stock (each substitution must be of equal or lesser value than item originally ordered and will be subject to approval by us); OR
- Ship the items that are in stock, issue a full refund for the item or items that are out of stock, and issue a partial refund for the cost of shipping and handling and (if applicable) tax; OR
- Cancel your entire order and issue a full refund of your order total (including shipping and handling, gift wrap and tax).
If we do not receive a timely response, we will cancel and refund your order in full or hold the order until all items are in stock at our discretion.
If your order contains one (1) or more pre-order items, you may cancel it at any time prior to shipment to receive a full refund of your order total (including shipping and handling, gift wrap and tax). You may contact Customer Service to submit a refund request. Orders that contain (1) or more pre-order items cannot be cancelled after the pre-order item(s) arrive(s) at our warehouse and the order is shipped.
If for any reason your order is classified as undeliverable and returned to you, you will be notified via email that your order has been cancelled due to a failed delivery attempt and you will be issued a refund of your order subtotal. Shipping and handling and (if applicable) gift wrap will not be refunded. We will not re-ship any order that is classified as undeliverable and returned to us.
State Sales Tax
In accordance with state law, we are required to charge sales tax on orders shipped within certain states. Where applicable, sales tax is applied to the order pre-tax total, including shipping and handling (where required) and gift wrap (where required and if applicable).
Our customer service office is open from 9 am – 5 pm Central Time, Monday through Friday, excluding holidays. Should you have any questions regarding your order or anything else, please contact Customer Service. We endeavor to answer all responses within two (2) business days, but please allow longer.
Additional Terms and Conditions for Presale Tickets (all of which require a special membership to purchase), and for those VIP Packages that also require special membership to purchase. We make no guarantee that tickets will be available to every member of the qualified fan club, ticket club, subscription site, or other qualified site or service (“members”). Any available tickets will be made available to members on a first-come, first-serve basis for select performances only, and we do not represent or warrant that tickets will be available for every concert or event date, or for every member. There may be limits specified on the number of Presale Tickets and VIP Packages that may be purchased per membership and per show. These terms are subject to change in Our discretion.